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One of the biggest mistakes an adult can make is believing that the problems of younger people are smaller than their own.
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"Your girlfriend left you? Today I needed to meet with foreign investors to negotiate a million-dollar contract."
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"Were you bullied at school? I was called an idiot by my superior in front of everyone."
Life is not a competition, whether good or bad. If a child opens up to you, it means they respect you and want you to listen to them. When these bridges are destroyed, it becomes difficult to rebuild them. Don't belittle what people have to say to you; listening doesn't cost anything, and everyone needs support from time to time, even you. If words can't help, why not give a hug?