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Life in Customer Service

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by Meowmere

Gallery

Meme Content

« prev 25 in pool

Last in pool

If anyone remembers Charlie and his job in customer service, here's a scene I'd love to write if I had infinite time:
The company goes bankrupt, and at Charlie's last day at the job, his boss May gives him green light to just say "fuck it" and say all the shit he wants to the customers. While he's having sex with her. Then when somebody asks for his manager, he can say, "sorry, can't, she's sucking me off right now".

In other news, if you ever call customer service, please give us just literally any context to "I can't log in". I have had customers get annoyed that I couldn't figure out that "I can't log in" meant "I have erased my saved shortcut to your webpage and somehow can't make my way from the Google search results onto your site (which is the first search result)"

Keywords

male 1,118,674, female 1,008,118, cat 200,052, comic 79,932, horse 57,253, clean 10,243, funny 9,623, joke 2,222, customer service 14

Details

Type: Picture/Pinup

Published: 7 months, 1 week ago

Rating: General

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38 comments

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38 Comments on this Submission

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Exidalos

7 months, 1 week ago

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"doing something" for "something to happen" is a line that will live rent free in my mind now

Meowmere

7 months, 1 week ago

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@ Exidalos

Gonna get "You have to do something for something to happen" tattood on my chest.

Exidalos

7 months, 1 week ago

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@ Meowmere

haha, that's fun~

thekzx

7 months, 1 week ago

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Lol

Meowmere

7 months, 1 week ago

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@ thekzx

:D

MviluUatusun

7 months, 1 week ago

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Edited 7 months, 1 week ago by Owner

I know there are a lot of CSRs who can definitely relate to this one. In my story, "There's No Way", my protagonist is a CIT. He goes to apply for a job and the Personnel Officer tests him on a "broken" computer. She tells him that there are 10 things wrong with the computer. He sits at the computer and tries to turn it on. When it won't turn on, he looks for the power cord and finds it isn't plugged in. I used that because I heard a story of a CSR who took a call from someone who said his computer wouldn't turn on. When he asked if the computer was plugged in, there was a slight pause before the person calling said, quietly, "No." His response was, "Try plugging it in and see what happens."

Meowmere

7 months, 1 week ago

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@ MviluUatusun

I used to think stories like that had to be purely fiction, but now I guarantee you, the "plug it in" urban legend is definitely true.

MviluUatusun

7 months, 1 week ago

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@ Meowmere

Never underestimate the stupidity of people. LOL

TexP88

7 months, 1 week ago

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I love this!

Meowmere

7 months, 1 week ago

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@ TexP88

Thank youu~

AmaraMcLeod

7 months, 1 week ago

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this made my day, thank you

Meowmere

7 months, 1 week ago

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@ AmaraMcLeod

Much obliged

JackDesert

7 months, 1 week ago

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I've had one time I was having issues logging into my banking. Called the Help line, told them "Having trouble logging in, getting Error code: X, I can search through the site, but logging is giving me the error screen. I have restarted my computer, Modem, wifi, and checked my cables. Tried the reset password link and got Error code: Y link not found.

"Have you tried resetting your password? Okay try restarting your wifi and modem...oh did that okay restart yoru computer.. ah did that first... I don't think the problem is on our end so the problem is your incompetence."
Two days later we get an email basically saying the log in server caught fire, they are replacing it but we'd have to come into a branch with our log in creds to get access again.

Meowmere

7 months, 1 week ago

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@ JackDesert

Issue is basically, stupid customers outnumber smart customers ten to one. So, no matter how smart your inquiry is, if we've gone through forty calls in a day, our silly putty brains want to believe that you are an idiot. I've had customers adamantly insist that they've checked their spam folders for their order confirmation, then I've resent it, and in our mailing system I literally see a tick of them opening the *first* mail we've sent.
If you happened to be the first caller with an actual technical issue, I guarantee you, the customer service worker was just playing the odds. We have literally no insight in the technical side of things.

Meowmere

7 months, 1 week ago

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@ JackDesert

That said, asking someone to restart their router for a login issue is borderline retarded. We don't do that here.

JackDesert

7 months, 1 week ago

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@ Meowmere

yeah I figured some sort of protocol was borked. Like the 'certificates have expired' we got sometimes on websites.
So restarting was something I thought of incase of my certs getting borked. probably silly but it was one thing I thought of to eliminate that being the problem before I call for help with the Tech support line.

Meowmere

7 months, 1 week ago

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@ JackDesert

I mean, restarting the router is usually not the right solution
Until the one day it is the right solution
Tech is weird

MasterStevo31

7 months, 1 week ago

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I remember that cutie was in customer service on that official sequel of him and his sis
And well you captured how I imagined X3

Meowmere

7 months, 1 week ago

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@ MasterStevo31

Doing your boss while shitting on customers would certainly be quite the unique brand of corruption

Kaloyan

7 months, 1 week ago

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The public at large are always stupid. Even if you don't work in a call center.

Meowmere

7 months, 1 week ago

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@ Kaloyan

Hard agree. Remember, we at customer service are also stupid. Everyone stupid.

XPAuthor

7 months, 1 week ago

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I am sharing this with every friend I know that works in tech support

Meowmere

7 months, 1 week ago

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@ XPAuthor

Please do, misery loves company

XPAuthor

7 months, 1 week ago

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@ Meowmere

An update: they all loved it

Bloodhawk

7 months, 1 week ago

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I feel the contained rage in this comic...

Meowmere

7 months, 1 week ago

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@ Bloodhawk

Really? But the cat is being so polite :)

XPAuthor

7 months, 1 week ago

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Edited 7 months, 1 week ago by Owner

@ Meowmere

Kill with kindness

Bloodhawk

7 months, 1 week ago

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@ Meowmere

if anyone is being that kind to me over the phone, it's either because they want to sell me something, or it's a hint to lock my door.

Meowmere

7 months, 1 week ago

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@ Bloodhawk

In this case, being polite to the point of sarcasm is the only way to be rude to a customer without getting in trouble.

Fens

7 months, 1 week ago

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Edited 7 months, 1 week ago by Owner

"	"I have erased my saved shortcut to your webpage and..."

Gosh I can one-up this one a bit.  Maybe.

My grandfather got very annoyed with me for changing things on his computer, and I was completely stumped as to what I had done.  Now with all the sympathy in the world, he was very used to how things were, and didn't understand what he did, only that it worked.

Like for instance, being used to using the History to access the only website he ever used.  Cue my using his web browser for anything and... well.

Meowmere

7 months, 1 week ago

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@ Fens

Stupidest customer I ever had got mad at me for asking her to "reopen her mail client" because it would "ruin her computer". Turns out she kept her computer turned on 24/7, with the mail client open, because she didn't know how to reopen it if closed.

Nick2Shy

7 months, 1 week ago

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hehe, okay, that made me laugh xD

Meowmere

7 months, 1 week ago

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@ Nick2Shy

Thank you ;)

Nick2Shy

7 months, 1 week ago

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@ Meowmere

you're welcome. thanks for the smile ;)

Soulfire

7 months, 1 week ago

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Edited 7 months, 1 week ago by Owner

In my case i usually get the techs who are reading from a script . I am not Unproficient when it comes to computers. I end up talking for like 10 mins explaining what i have done what i have tested etc. Only for all of it to go over the tech's head and i get asked stupid stuff like have you tried restarting the computer or some similar 4th grade pablum. I just wanna reach through the phone line and strangle.

I usually either get frustrated and hang up and continue to hit the forums or eventually get elevated to someone who actually speaks tech/computer.

Tho i have no hope for Samsung atm. None of whom can understand that their shitty mandatory one UI upgrades kick me off the cell towers sometimes for weeks at a time. And make it so i have to restart the phone to charge the battery. Its totally a software issue and i cant seem to delete the right apk's through ADB !!!! . i am just gonna have to end up ripping out the entire samsung OS and replacing it with something else. Time to take them to court. The whole mandatory software shit did not work for Microsoft and others...

*bangs my head on my table*

IF i had a dollar for every time i have been told i can't make a computer do blank.. My favorite saying now is. It's all 1's and 0's put enough of them in the right order and it will do whatever. If you can't, find me someone who can.

Meowmere

7 months ago

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Edited 7 months ago by Owner

@ Soulfire

As mentioned further up, we customer service workers are paid minimum wage, and we have to suffer 9 out of 10 calls, where the solution is the equivalent of just restarting, and ten minutes go by trying to convince the customer that I can't just "push a button" on my end that will fix it.
When an actual technical issue arises, we have no way of actually "applying a fix". It's either forwarding it to the technical department or asking you to "dick around" until it works. If the technical department are dicks who never fix jack, and will immediately start our ticket by asking US "did you have the customer restart", then we often just want to get the call over with, hoping that the issue will resolve itself.