Wednesday August 23, 2028
“This is Willow Wolfe, how may I help you?” Willow answered her cellphone.
“Mrs. Wolfe, this is Jessica at the furniture store,” the female said while sobbing, clearly trying to hold back from bursting out crying.
“Jessica, what’s wrong?” Willow asked.
“I have a customer that’s asking for the manager. She doesn’t believe me that I am the manager, even though I’ve told her probably a dozen times and others working here. Are you able to come and help please?” Jessica asked.
“Yes of course. I’ll be there soon. Just ask them to wait and take care of other customers if there are any,” Willow replied.
“Th-thank you,” she replied.
Twenty or so minutes later Willow looked through the large glass window and saw that Jessica and another co-worker were both standing at the counter along with a customer. Before entering the store she could hear the customer yelling at and berating them for their “horrible customer service” and how “she was going to get everyone fired for being idiots.” Willow exhaled and walked in and up to the counter.
“What can I help you with ma’am?” Willow asked.
“Are YOU the MANAGER?!” The lady screeched out.
“No she is,” Willow replied and motioned to Jessica, “I am the owner. What seems to be the problem here?”
“These two have refused to give me a refund of all the money I’ve spent on some furniture that was stolen from me by your shitty employees,” the lady screeched.
“Oh? Is that so? Do you have all of your receipts from each payment you’ve made?” Willow asked and walked around the counter.
“NO! I don’t keep receipts, that’s what that computer is for!” She screeched again.
“I see. What is your name ma’am?”
“Karen Vignal. I want these two FIRED for not following proper store procedures on refunds!” She replied.
Willow looked over at the two. Jessica was close to having a mental breakdown over such a nasty entitled lady. Kelsie on the other paw was red in the face, ready to punch this “lady’s” lights out. Kelsie didn’t take shit from anyone, especially one’s who screamed and yelled at furs for no reason. The only reason why she hasn’t yet is because Jessica asked her to calm down and not to escalate the situation, and of course not wanting to get fired and charged with assault again. Over in a doorway into the office was one of the security managers, Kurt. Kurt was and is a really nice guy. However, he is 14 feet tall and weighs nearly 800 pounds. He’s a full-blood dragon. He is a fifteenth generation full-blooded dragon. He can have a short fuse when it comes to people trying to harm others, including co-workers and friends. And the other co-worker is Brian, one of the two furniture movers and repo-men. Willow has a rule that during repo, security must go with the movers to help and give security in case of issues. Each of them wears cameras on their chest for proof, or disproof, of any claims that might come through.
“Thank you,” Willow replied, “give me a moment to look up your account.”
After a few moments Willow looks up at Karen, a Goose, “I see that you’ve missed your last four payments and that your furniture was repossessed by our team. A Lyle Vignal, allowed them inside and signed the repo letter,”
“I HAVE NOT MISSED A PAYMENT! I WANT MY FUCKING FURNITURE OR MONEY BACK YOU FUCKING BITCH!” She screamed.
“I am sorry ma’am but according to our records you have missed four payments in a row. It seems that my workers gave you one extra month instead of the normal three before repo. As the contract you signed-
“I DON’T CARE. I WANT MY FUCKING MONEY! I WILL SUE YOU AND EVERYONE FOR THEFT. I’LL HAVE YOU ALL ARRESTED! GIVE. ME. MY. FUCKING. MONEY. YOU. BIIIIIIIIIIIIIIIIIIIIIIIITCH!” She screamed and slammed her hands down onto the counter. This set off Jessica who rushed to the backroom. She has social anxiety and is fearful of confrontation. She’s also has ticks about loud shouting and noises. She’s not able to attend concerts or large parties or anything that has lots of noise. As soon as she ran off Kelsie excused herself and took off after Jessica to help calm her down.
“Mrs. Vignal, please lower your voice and do not scream at me or my employees or I will have you escorted off the premises,” Willow said in a calm voice.
“I want my furniture or money. Give it back,” she replied as Kurt walked up to the counter.
“Ma’am, as I’ve said and most certainly my employees have told you, you’ve missed four payments. And since you’ve already stated that you don’t keep receipts you have no proof that you’ve paid them. The furniture was repo’d in a legal manner and that contract is now void. If you want them back you’ll have to start a new contract. Also, I’m sorry ma’am but there are no refunds for previous payments or in case of repo. Now, would you like to start a new contract?”
“I’M NOT STARTING ANYTHING NEW! I had 14 months of payments. I WANT MY STUFF!!!”
“Ma’am, you made only 8 payments out of 24 payments. As I said, no refunds. You have a good day. Kurt, please show her to the door without touching her,”
“I AM NOT LEAVING!”
“Oh yes you are lady,” Kurt said walking around the counter.
She looked up at him and quickly made her way to the door and out of it, all the while screaming “I’M CALLING THE COPS FOR YOU STEALING FROM ME!!! I’LL SUE ALL OF YOU!!!” She screamed as she rushed out of thte door.
Willow looked over at Kurt and just laughed. “What a bitch,” Willow said.
“Right,” Kurt replied and returned to his office.
Willow walked into the break room and squatted down next to Jessica. She was crying and hyperventilating. After ten minutes she was finally calmed down with the help of Willow and Kelsie. Willow handed her a bottle of water. She started talking small sips out of it. “Thank you Willow. I tried my best to control it,” she said.
“You did wonderfully in the situation. You appeared to have done everything by the book,”
“Thank you,” Jessica replied.
“Ma’am, you’re needed back out here, sorry,” Kurt said.
“Ugh, what is it now?” Willow asked standing up.
As soon as she walked out into the main show floor she exhaled. There were four cops inside two of them talking to the lady and the other two walked up to Willow.
“Ma’am,” one of the cops said,”
“Hello officer. How can I help you today?”
“This lady has filed a report saying that you and your employees have robbed her, assaulted her and a big guy sexually assaulted her,”
“No sir, not true at all,” Willow said and explained the situation.
“That’s bullshit and you know it!” The lady scowled.
“Well then, let’s see what the security camera’s show, shall we?” Willow replied and turned the computer monitor towards the police.
After watching multiple camera views the police and all employees looked over at the lady. Her face was drained of all color.
“Ma’am, you’re under arrest for misusing 911 and filing a false police report,” one of the officers stated while grabbing his handcuffs.
“Fuck this,” she said and started to run out of the building. She made it five feet before she hit the floor and convulsed as the taser did it’s job. The two officers handcuffed her and led her out to the waiting police cruiser. One returned to finish the report and to check the status of his custom furniture order.
Willow walked over to the computer and typed in the name of the customer. She printed out a picture and then typed into the comments section about what happened. Then clicked the “banned” checkmark. She put in her password.
“If she comes back in, you are to call the cops for trespassing. She is not allowed to order anything from our store anymore. Understood?” Willow said to her employees and pinned the picture of the lady on the wall, behind the counter, with other banned customers.
“Yes ma’am,” they all replied.
“You going to be okay Jessica?” Willow asked.
“I think so,”
“Just take it easy and take a little longer on your next break if you need to. I’m sure Kelsie can take over for a little bit, if she’s okay with it,”
“I can if she wants to go home for the day,” Kelsie replied.
“Thanks but I think I’m good. I’m just going to take a little bit longer for lunch,”
“Okay. See you all soon. Kurt, backup the videos of the lady and make sure to have a physical copy along with the two digital backups,” Willow said.
“Will do,” he replied and headed back into his office.
Willow thanked everyone for their work and the way they handled the situation then left the store, heading back home for the day.
Wednesday August 23, 2028
