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MaxDeGroot

Technical Help, Please!

For the last week, my friend,
BobbyThornbody
BobbyThornbody
, has been having trouble uploading ANY audio file from his computer to SoFurry. Prior to this week, he was having no trouble, and he says he has not installed anything new in weeks so that isn't the issue. Whenever he try to upload audio now, after choosing the audio file, the usual progress bar and counter beneath it are supposed to show up. In his case though, the progress bar stays blank, and underneath it, which is supposed to show the progress of the upload reads 'NaN bytes /'  Neither of us have no idea why. He has tried this with both Firefox and Internet Explorer. Same result both times.

When he uses a different computer, there is no problem uploading audio files to SoFurry.  When he uploads the same audio files to another site, such as Weasyl, FurAffinity, or Inkbunny, there is no problem. When he uploads regular artwork to SoFurry, there is no problem.

The problem is specifically:

1) His computer

2) SoFurry

3) audio files

He put in a support ticket on the issue several days ago but has received no response as yet. Until he is able to determine how SoFurry uploads audio files he has to rely on me to do it for him, which is a bit of a breach of security, a real pain for me, but what choice does he have?

Any help you can give us on this would be welcome.
Viewed: 10 times
Added: 5 years, 2 months ago
 
TellyLittle
5 years, 2 months ago
Um, off the top of my head, does sound like a problem with his computer.  If multiple browsers are doing the same thing, I would bet it's Java they have in common.  Might wanna try reinstalling Java.
MaxDeGroot
5 years, 2 months ago
Thanks, I'll pass that along.
Klandagi
5 years, 2 months ago
OS? Patches? Browsers used and versions?

Anything at all downloaded to his computer? When was the last virus scan?
MaxDeGroot
5 years, 2 months ago
Windows 8, no patches that I know of. Browsers are Firefox and Internet Explorer. Do not know which versions. Plenty of files have been downloaded to his computer, but as far as I know, only from friends, and only mp3, wav, txt, and doc files.

I assume he has his virus scan to be constant, but I'll check.
DraculJOSHI
5 years, 2 months ago
Try CCleaner. If that doesn't help, he has to backup the data without the system and then reinstalling his system.
FerretWilliams
5 years, 2 months ago
I second the CCleaner solution. While I'm not sure what exactly might be happening, CCleaner removes a lot of unnecessary files that can occasionally mess things up, and programs run a lot better after it's run. Very solid track record on my computers.
You can download CCleaner for free at http://www.piriform.com/ccleaner
LupinFrost
5 years, 2 months ago
Might possibly be the windows 8 or the bandwidth. Window 8 still has a few bugs in it. if that's not the case, the computer might not be getting enough bandwidth to upload the file on his computer. did he try resetting the router?
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