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T.O.S. - Terms Of Service of "schaulvre Studios"

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★ YOU'RE AUTOMATICALLY AGREEING TO OUR TERMS OF SERVICE IF YOU: ★
- Purchase one of our adoptables/customs,
- Place a bid or win any of our auctions,
- Enter to any of our raffles,
- Receive one of our adoptables through a re-sell, trade or gift.
★ FAILURE TO READ THE TERMS OF SERVICE DOESN'T EXEMPT YOU FROM ACCEPTING THEM! ★

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★ OUR RIGHTS: ★
- We have the rights to refuse service for some reasons (for example: if we can't make the custom character with bases that we are using, because of complexity and a lot of requirements from the buyer).
- We can use any of these adoptables/customs as examples in a portfolio.
- We have the rights to sell the adopt to the second interested buyer/second highest bidder if you're on our blacklist.
- We can refuse holding an adopt for you if you've extended the payment before.
- We don't do refunds - so please, rethink about buying any of our products before you do it.
- We have the rights to block you and put you on the blacklist if you're ignoring us or doing something against our rules.
- We have the rights to have free time - please, don't rush us and wait patiently.

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★ GENERAL RULES: ★
- Please, use English when you're contacting with us. Don't hesitate if you need to use a translator - in case of misunderstanding we'll ask you some questions to clear things up for both of us!
- We'll remove comments that we deem inappropriate (for example: rude comments, trolling, manipulation attempts like begging, etc.). However, there is no problem with constructive criticism and any suggestions - such comments are very much appreciated! (When it comes to the suggestions - you can also submit them here!)
- Be firm about whether you want to purchase/put the adopt on-hold - don't write "Will buy later" and similar comments that give impression of adopt being on-hold/claimed. Comments like these will be deleted. (Also if you're interested in on-hold status - make sure the adopt was uploaded 48h ago!)
- Don't hide your comments on our adoptables/auctions.
- Don't fav reminders - we're deleting these. Please, fav only the original artwork.
- When you're interested on any of our products you can comment on it or note (but only if the submission was uploaded 3 days ago.)
- Don't claim our designs as made by you.
- You need to download the files in 1 week (we're cleaning our sta.sh frequently, so the files will be deleted one week after we send them to the buyer - if you'll need more time to download them, please contact us).

★ PAYMENT: ★
- We only accept PayPal and our desired currency is USD (if you want to pay in another currency - tell us via note, we'll tell you if that's possible and we will count how much it will be in USD currency).
- We will send only one invoice. If you want any additionals for the character list all of them in the form right away. Make sure to list at least the number of things you are taking (and if these are outfits and accessories it would be best to write in advance what you're interested in, because in order to calculate the total we need to know whether these things will be complex to draw!). We can wait for the rest of the details, but note that in this case our work may extend beyond estimated time (depending on how long we would have to wait).
- We'll need your PayPal e-mail, because we are using the invoice method. In an invoice you'll see details: for what you're paying and how much do you need to pay for it.
- Payments must be made 24 hours after you have agreed to purchase an adopt or won an auction. If we don't receive the payment in the time we will be forced to block you and put on the blacklist. The adopt will be put back up for sale or will go to the next highest bidder.
- Don't bid on the auction with the money you don't have (unless you know you'll definitely have it at the end of the auction). Let's be fair with the other bidders!

★ ABOUT THE ON-HOLD STATUSES: ★
- We can put the adopt on hold if no one bought it in 48 hours after that adopt was uploaded - we want to give a chance for the buyer which can pay for the product immediately.
- We can put the adopt on hold for you ONLY for 7 days. If you need to extend time tell us about it. When the time runs out you'll not able to buy the product - second buyer will get it.
- When we are holding the character for you another person can't buy it even if that person can pay immediately, so don't worry about it - we're waiting for your payment.
- If the adopt isn't repaid within the agreed time (without information about extension), it goes back on sale.
- Once the invoice is sent, you have 24h to pay (we may wait a few hours longer). Otherwise, it will be deleted and the character will go back up for sale.
- Only two holds at a time! - if we have any other two adopts with on hold status we can't hold for you another one.
Here you can see how much characters on-hold we are having at the moment: [click].

★ PURCHASING: ★
- If you're buying something from us, you have to reply in 24h (in exceptional cases, we may wait a while) - in the first note you will get the form, after filling it we might ask you some questions if necessary (to understand your vision better) and then we will send the invoice (where all the information will be listed). If you start ignoring our notes during the whole process, we'll most probably send the last note to check if you're still interested in the adopt (there may be cases in which we won't send it; if there were any previous problems with the communication/understanding the intentions) - if you don't reply to this one we'll be forced to block you. Please, don't waste our time if you are not 100% sure if you want to purchase an adopt.
- After you paid the invoice and we finish everything, you'll receive full resolution files of the product that you bought (we're sending these using DeviantArt's sta.sh, so you will get link to them).
- If you're buying an adopt with outfits of your choice or any other additional thing - we have 2-7 days for your product after the payment. Completion time depends on the number/complexity of additionals. Usually we get our work done fairly quickly, but we want to have that few extra days in case something happens!

★ AFTER PURCHASING/RECEIVING THE FILES: ★
- Once you have successfully purchased an adoptable, you will be marked as the design’s official owner. You have full rights to the character that you bought - just remember to credit who made the design and the artist who did the base (we always put this information in the adopt's description and on the reference sheet of the character).
- You may still ask for some minor changes after we send you the completed character. Major changes will require extra payment.
- When you get the files, you can upload them wherever you want - these are yours now!
- You're able to gift the design to someone or trade it. Also, you're able to re-sell the design that you bought - but ONLY for the price that you paid for it (if you're not sure how much you paid, contact us! If it's not a very old adopt, we should be able to check it!). In case you have additional artwork of the character, you can sell it for a higher price. If you trade, re-sell, or give someone the adopt, please notify us so we can update the current owner.
- You're able to add various things (like accessories, etc.) to the character yourself and make small changes in the design if you need to.
- You can choose some not-visible on reference colors.
- You're able to draw the character that you bought and use it as you need (for example: buying commisions with them).
- You can use the character that you bought in comics, stories, books and other stuff like this. However, do not turn any files we've sold you into merchandise! You need to create your own content with the character or order it from someone else with that purpose in mind.

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