I got a GM car because I thought they were higher quality and the customer service would be better. NOPE!!! So my car has a safety recall on it involving the wipers. However, I got the letter back in September 2016 and stated they were working on a solution. So today while I was getting some errans taken care of, the assembly separated from the motor which made the wipers stop working...WHILE I WAS OUT DRIVING IN THE BLEEPING RAIN! So I went home and got the recall letter and went over to the Chevy dealership to get it fixed. I talk to the service specialist and they want to charge me $139 JUST TO LOOK AT THE PROBLEM. So now I want to punch the guy out but I politely tell him to eat a male appendage. I go over to my mechanic and I tell him the problem. I also show him the letter I got and he was shocked at what it said. So the repair come to $271.58, yeah like I have that kind of money laying around with no job. So I go home and get on the phone with Chevy. Because in the letter it says that if I pay for the repairs before they are able to find a solution I will be payed back for the cost. I spoke to the customer care and they told me that since there is no solution yet I will have to wait until they find one. Ohhhh, I was not happy. I said, "So you mean to tell me that I have to pay for a defect that YOU ENGINEERS MADE for a safety recall that YOU ISSUED and I can't get any assistance in fixing the defect that JUST BLEEPING HAPPENED TODAY?!" "We are sorry sir but we can't give you the form until it arrives with the second letter." "Well do you know when I can expect it?" "Sorry sir I don't." "You know with Ford, when they find out there is a problem with one of their cars they figure out a solution and then issue a recall. You guys leave your customers high and dry and make them wait while they are driving around with a safety issue on their cars that could kill them. You guys are GENERAL MURDERERS!" Then I hug up. So yes I am more than just a little salty at GM. Ok...maybe more than a little salty. Like make GM drown in hot sauce salty, but come on, you have a customer who just had a serious problem happen and you won't do anything to help resolve it.
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7 years, 2 months ago
08 Feb 2017 02:49 CET
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