Me: Hello. This is your delivery driver. The address in your order seems to be wrong, there is no building here.
Customer: Is the white gate.
Me: There is no building in the address I have on my app.
Customer: Are you at the gate?
Me: No. I can't find the building. The address is wrong.
Customer: Is the white gate.
Me: I'm sorry, I'm at the address on your order, there is no building here.
Customer: I don't see you. What color is your car?
Me: Ma'am, I haven't arrived to the building yet. I need the address.
Customer: Is the building with the white gate around.
Me: I'm sorry, there is no building here, the street ends here and there is some construction in the area. Could you confirm the address?
Customer: What car are you driving? I don't see it.
Me: Ma'am, I'm not at the gate because I haven't found the building yet. Could you confirm the address, please?
Customer: It's ----- (a different address than I have in the order)
Me: I'm sorry, that is not the address I have in my... (she hangs up)
I call again.
Me: This is your driver, I'm going to the new address you gave me, but it's a 6 mile difference from the one I have in my order. You'll have to wait a while until I get there, I'm sorry for the inconvenience...
Customer: Are you at the gate?
Me: No, I'm on my way.
Customer: I don't see you, what color is your car?
Me: Ma'am I'm not there yet, you'll have to give me some time to get there.
Customer: Is the white gate.
Me: I'm still on the expressway, I'll be there in 10 minutes.
------
I arrive at the address. No building with white gate there.
I call.
No answer.
I text.
I call.
I call again and leave a message.
No answer.
Second message.
No answer.
I have lost almost an hour on a delivery that was supposed to take 6 minutes.
I leave a third message explaining I will need to cancel the order.
I wait 10 more minutes and cancel the order.
I start returning home when the customer calls again.
Customer: Are you at the gate?
Me: I'm sorry I tried to contact you and could not reach you.
Customer: Is the building with the white gate around.
Me: I'm sorry, I could not find it. Could you confirm the address?
Customer: It's the building with the white gate on ------- (this time the address has one number different to the previous one, making the place fall one block further away)
Me: Wait for me, I'll be there in a moment.
Customer: Are you at the gate?
Me: Not yet, I'm on my way.
Customer: I don't see you, what color is your car?
Me: I'm not there yet. I'll be there in a moment.
Customer: Is the white gate.
I finally arrive to the building. The gate is not at the address she gave me either, but on the other side of the building, falling on a different street. This is the fourth address I have tried on this delivery.
Me: Ma'am, I'm at the gate now.
I wait another 5 minutes and she finally arrives at the gate. I deliver the package and drive away.
The gate around the building was black.
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7 years, 3 months ago
09 Jan 2017 08:53 CET
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