this is a crosspost from FA, where the problem originates.
Like the journal title says its question time.
At what point is it proper form a persons patience to run dry when it comes to commissions? I certainly understand and have no issues with artists taking the time they need to complete commissioned work in the order it was taken. No issue there at all.... The issue I find myself dealing with lays at the point when you've been told the art/product (that being a starbucks cup insert/and a badge. $60 & $10 respectively) is complete, paid for it in advance, then doing nothing but waiting. Its been 7 months, with little information on the peices/product at all. Now, in all fairness, the artist in question did provide a "thanks for your patience" digital badge in return for the 6 month wait and a promise to keep me in the loop about it.
That was a month ago and I find myself wondering yet again about it. I dont mind waiting a reasonable amount of time, but in my opinion 7 months is a bit absurd when the art/insert is complete.
Should I just let it go and forget about it, writing it off as a loss or do I say something? I'd prefer not to make a mess of it all but at this point my patience has run out and I need advice and or options. Is there some way to approach this that prevents drama and butt hurt, cuz I just want the cup and the badge. No more, no less. From working customer service on the provider side I definately think somethings a lil wonky here but again... trying to avoid stuff, so any helpful or directional advice would be much appreciated.
No do not say send angry note/message...thats not happening. Been on the recieving end and it doesnt help, much less allow for open conversation.
5 years, 9 months ago
01 Jan 2013 09:09 CET