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kitsuneyoukai

computer crashes every 28-30 days, ideas?

i've been trying to solve why this computer has been crashing about every 28-30 days... it makes no sense so far with the 5 people i've talked to about it.

what seems to happen 90% of the time, is the ram starts getting full really fast, and that'll cause an increasing reaction delay in my mouse when using photoshop, thats how i notice its about to happen.
95% it'll crash the next time i restart the computer soon after that starts to manifest within a day or 2. it'll crash as soon as it gets the bios startup phase or whatever, either a solid death where it stops and turns off, occasionally just restarting when it does.
5% of the time though it'll die when running, but like the % says, its rare :v
(event crash report just says that it failed to restart properly)

clearing the ram while its running doesnt seem to fix/prevent this crash from happening.

i've also tried reseated the ram, but i havent tried swapping spots, i also could try buying new ram, but i unno :v spending money on a thing im not sure of is scary to me

component list:
https://media.discordapp.net/attachments/46420708318982...

and im pretty sure it didnt do this for the first 3-6 months i had the computer. ... i truly feel cursed =T since the computer before this died because the power unit was faulty and then died after 5 years, so to have this acting up so early on, is alarming XD
---
leave a comment with your insights/speculation, i'll read over them later and or consult my tech advisors on them later *the fox goes off to work on page 5 now.*

update1: how the memory currently looks while its starting to lag up, due to crash today or tomorrow i'd approximate.
https://cdn.discordapp.com/attachments/5971743683421143...
update 2: about 35 minutes later, the lag is getting worse, but the memory is even more free???
https://cdn.discordapp.com/attachments/5971743683421143...
update 3: hours later, and having had closed photoshop afew times to get it to refresh the lag as it built up.
https://media.discordapp.net/attachments/59717436834211...
update4: i may be jinxing it... but... the computer stopped lagging and didnt crash yet i think... if it doesnt, then it may be that i have to restart the computer every afew days instead of shutting it down and assuming that actually shuts it down (because apparently a restart does a fuller shutdown... wtf)

update5: nvm i did jinx it, it crashed on 8/27 right on time. last crash was 7/28, loooool
https://cdn.discordapp.com/attachments/4642070831898296...
https://cdn.discordapp.com/attachments/4642070831898296...
also first error code that/this morning was error status 0xC0000001
so... possibly the hybrid start up file has been corrupting and that crashes it... but why exactly on 30 days? and why do i get a laggy/memory leak type symptom from photoshop 1-4 days before this?
Viewed: 287 times
Added: 2 years, 7 months ago
 
Zippo
2 years, 7 months ago
Sometimes ram goes bad, run memtest32 to figure out the bad stick, one installed at a time during scanning.
kitsuneyoukai
2 years, 7 months ago
pretty sure we've done that, and it all checked out fine.
DelurC
2 years, 7 months ago
All symptoms indicate a memory leak. PC being slow and/or crashing sounds normalish when there's no memory left.
You should be able to see what is filling up the ram when that happens.
kitsuneyoukai
2 years, 7 months ago
here is what it looks like, as its currently lagging down, and due to crash soon.
https://cdn.discordapp.com/attachments/5971743683421143...
DelurC
2 years, 7 months ago
Half is free, so it looks normal there. When it crashes, what kind of crash is it? Also, check if crash dumps are being created.
LeviathanFox
2 years, 7 months ago
Can you identify what program causes the memory to fill up on the machine?  Sysinternals makes a piece of software called rammap that can show you what's using up the machine's memory.  Can you share what happens in the blue screen, perhaps a photo taken on your phone?
kitsuneyoukai
2 years, 7 months ago
https://cdn.discordapp.com/attachments/5971743683421143...
the computer is currently doing the thing, it hasnt crashed yet, but its due to crash today or tomorrow morning.
Delphinidae
2 years, 7 months ago
Thing is, memory doesn't look full at all, not even close.

Regarding your mouse, I haven't found any helpful articles, they mention a hundred different things that could cause it (such as: try plugging the mouse into a different usb, uninstall the MSI "One Dragon Center", or if you have Realtek brand audio, then disable its control panel or uninstall its drivers). While trying doesn't hurt, I wouldn't bet on any of those working.

If you're still certain that it's somehow memory-related, try checking out this Microsoft endorsed tool instead: https://docs.microsoft.com/en-us/sysinternals/downloads...
This will show things that the regular resource monitor doesn't, and it also gives you a breakdown on the file level on one of its tabs. Whether anything will stick out to you there, I can't say.
kitsuneyoukai
2 years, 7 months ago
well thats just it, the ram isnt even full yet it lags like crazy? how can that even be, but every damn time its been the early warning sign that the computer is going to crash soon, and its always 28-30 days apart (i note the days down 5/23 6/28, and 7/28 are the previous ones). and nothing is scheduled to happen.

its just i notice that doing anything that requires a drag action in shop will become increasingly delayed from like .1 second, to .3 > 1> 2 >3.5 seconds between i start the click, to when it realizes. BUT the paint bucket is 100% on time. also sometimes it'll get so bad the end of a click, it'll draw a line back to the starting point of the click, fucking things up along the way.
Delphinidae
2 years, 7 months ago
Does this happen only in Photoshop? Then it could be a graphics issue rather than memory.
CuriousKit
2 years, 7 months ago
It does sound like a memory leak that eventually fills the page file (which might fill up the entire hard disk depending on how it's configured). It might be worth using Task Manager to observe which process is slowly talking up more and more memory over time (it probably won't be noticeable for the first few days).
kitsuneyoukai
2 years, 7 months ago
its usually abrupt, when it gets to the 28th day.
Telain
2 years, 7 months ago
Sounds like a memory leak. But have you tried just rebooting every week or something?
kitsuneyoukai
2 years, 7 months ago
i shut down fully everyday though =l
Soulfire
2 years, 7 months ago
if you shut down fully then the ram will go totally blank.. i think its more your usage. some program is being called to do something you dont do often but when it does the memory gets eaten up cause it's probably a software glitch.  do you remember any of the program updates you did between the time you did not have this problem and when it started?
kitsuneyoukai
2 years, 7 months ago
but it happens ONLY every 28-30 days! =l i literally can time it.
Telain
2 years, 7 months ago
Check task scheduler then, there might be something that only fires at the end of the month. Either there or there's a background program that does something monthly. AV seems the most likely imo.
kitsuneyoukai
2 years, 7 months ago
zero things scheduled :v
Waccoon
2 years, 7 months ago
That's not how Windows works anymore.  When you "shut down", the system goes into a hybrid suspended mode similar to sleep, but most of the memory map is saved, so if there's a power failure it will boot up as normal.  It's some kind of performance optimization that is known to cause issues.

I seriously doubt this is a hardware problem and just another one of those annoying Win10 things we all have to live with (which is why I refuse to use it).  I'd recommend Googling "Windows 10 full shutdown" if you want more information on how to fully shutdown your computer if you want to perform some diagnostics.  I've heard about Windows having issues where it gets flaky at set intervals due to some internal timer issues, but I don't have enough experience with Win10 to offer any advice.
Delphinidae
2 years, 7 months ago
If the computer is shut down then it's shut down.

Hybrid sleep only activates on top of regular "Sleep" and that only happens when you close the lid (or press the power button) on laptops rather than shut them down the old fashioned way through the start menu.

This has been working like this for twelve years and blaming Windows 10 for it is weird.
Waccoon
2 years, 7 months ago
Uh, no.  Fast boot is enabled by default for all systems, not just laptops, and it's different from sleep or hibernation modes.  You can disable the feature, though.
Delphinidae
2 years, 7 months ago
Alright, I see what you mean. That option doesn't even appear on my pc (I probably disabled hiberfil.sys two OS upgrades ago waybackwhen to save space on the SSD) but I could see it being a new default.

In any case, since the mouse starts acting up in his photoshop specifically, gpu acceleration or gpu instability are my prime suspects at this point and fast startup isn't related to those anyway.
kitsuneyoukai
2 years, 7 months ago
hmm o3o i tried a restart, since the internet said that too is a more of a shut down than just shutdown :V
kinda late at night to see if the lag thing got fixed by doing it, but i doubt it. i'll attempt the 'hold shift when pressing shut down button' thing before bed :v
kitsuneyoukai
2 years, 7 months ago
i restarted the computer, and that apparently does the fuller shutdown too? well... soon as i did, it stopped lagging it seems so far (a day after having done it) ... so... MAYBE i just need to restart every week or 2.... o3o; unless i missed it crashing somehow OR it'll crash on the 28th which would be on time.
kitsuneyoukai
2 years, 7 months ago
i jinxed it, it crashed this morning right on time :l damn, couldnt prevent it... so damn strange~ more strange now that i can possibly cure the symptom of the lag, but not the crash that'll still happen...
Imya
2 years, 7 months ago
Without the MSInfo / DXDiag it is hard to tell. Check the Windows Error Reporting (better readable in the DxDiag) for the issues. If there is a memory leak, this could be a driver or windows update issue (if hardware issue can be ruled out).
Check:
1. Windows Update (with windows update assistant as well: https://support.microsoft.com/de-de/topic/windows-10-up...

2. Driver update (download drivers from original driver website, if you have a Dell or other premade computer, they might have updated drivers on their support page as well for your model, most important is graphic driver and sound driver)

3. Deactivate duplicated active security programs (only one virus scan, only one firewall etc. should run at the same time)

4. Deactivate overclocking (if you have it active) and background programs not needed

5. Deactivate any "Overlays" active if they are not actively used (there are a lot of programs that have overlay programs, e.g. Discord, GeForce Experience, Steam, Logitech Gaming Software, OBS etc). If you are actively streaming, you should also only run one of the overlays, not all of them, because they may interfere with each other

6. If this happens always with the use of the same program, check the program for updates, because there might be a bug that is fixed in a later version.
Soulfire
2 years, 7 months ago
the time interval is only relevant if you are using a certain program every 28 days.   I see you are using firefox. They have off and on had problems with firefox hogging memory and not releasing it. i  have moved away from it.  you have a lot of heavy usage between photoshop and firefox. do you need to run both at the same time?

 you also have discord going another intense memory user. and you have several things loading when you may not need them to.

Id suggest you kill anything in the back ground when you do restarts to limit memory usage and to pare down your list of possible culprits.   things like tweakui and twitch or steam don't need to be hogging resources if your not actively using them .

you are not getting a blue screen of death correct?  

have you looked through the event viewer in administrative tools?

also do you have a list of all processes running? there may be other programs responsible that are not hogging the memory necessarily but could be killing things.  
tannim
2 years, 7 months ago
You could check your motherboard for bad capacitors (visual scan with your eyes to see if any of the tops are rounded instead of flat)

A bad sector scan on your hard drive to make sure nothing is corrupted there.

Malware scan too.

You might look to see if there are any tasks scheduled for even 28 days, which would explain a sudden huge memory use and the "every 28 days" sitution.
wollypegger
2 years, 7 months ago
Sounds like some scheduled task that is misconfigured is causing a buffer overrun and is actually making the OS safety reboot.

Might want to peek at the event viewer and see what info can be gleaned from it.
FantaZea
2 years, 7 months ago
I don't really know a whole lot about the inner workings of a computer, but whenever i start having crashing issues, i just backup all important files, take note of important programs and then factory reset the device. that usually fixes whatever was causing the issue. if the problem still persist, then its a hardware problem
Feryl
2 years, 7 months ago
All I can suggest is a complete PC reconstruction. Mine started to do this a few years back & after a few tries to fix it (all failed) I simply bit the bullet and invested $2,400 in a completely new PC that was actually up to the day's standards. Sadly, once a PC starts to fall behind, it's like a snowball effect. The only way out is to save your porn & start from scratch.
FoxyFemme
2 years, 7 months ago
You might also want to try defragmenting your hard drive. If the HD gets badly fragmented, it increases the system’s reliance on page-swapping in ram. And that could persistently increase as a problem over time, despite daily reboots.

Checking for which apps are using how much memory could help a lot too. Could be that one or two apps in particular runs a scheduled background task. Maybe a background antivirus scan? And if that app was in a fragmented state on the HD, it could page swap incessantly, and cause a crash.

What do you end up having to do to regain use of the system, after it crashes like that?
sporkula
2 years, 7 months ago
Last time i saw something sorta kinda like this it was hardware failure (the capacitors on the motherboard exploded, violently), BUT hardware failure doesn't generally cause crashes every 28th day... in my experience it is more inconsistent that that.. weird.

Memory leak doesn't make sense as you have insinuated that it happens even if you restarted the machine.

Honestly to happen like clockwork on every 28th ish day sounds like something is trying to update (or do some other function on a schedule), failing, causing system instability and then crash. although this usually doesn't cause machines to stop at bios as you have suggested unless there is something else going wrong in addition to the software.


Unfortunately i am terrible at remote assistance and i am sorry i can't really help you.
Is it ram? or is it software?

Either way I wish you the best of luck at figuring it out.


(P.S. an overnight burn-in test using the software of your choice might reveal if it is hardware or not. no need to buy hardware when what you have may be good.)

https://www.tomshardware.com/reviews/stress-test-cpu-pc...

prime95 can do ram stress testing although i am not sure that ram is the issue


**edited for spelling mistakes**
Frederik
2 years, 7 months ago
I like to use programs like CCleaner.  It goes through the operating system and tries to fix little issues that Windows itself just ignores.  Especially registry problems.  Just be careful, one of the options is to clean your web browsers, and if you let it do that it will clear all cookies and saved passwords.  Effectively making it like if you had just reinstalled those browsers.  Which can be... a big pain if you don't have those passwords backed up somewhere.
xankronas
2 years, 7 months ago
Be sure to check to see if the crashes are coinciding with the lunar cycle. If it seems to happen around the time of the full moon, you may have a were-puter on your paws. :p
zyfer
2 years, 7 months ago
1. are you running windows? EDIT: I see it's windows 10... is that a legit copy then?
2. is it crashing every 29-30 days when up and running 24/7 OR do you turn it off here and there and it still crashes?
3. do you have anything other then the OS doing some kind of monthly check?
kitsuneyoukai
2 years, 7 months ago
1: yep. yes its legit, unless the company that built it stole it... but thats very unlikely :v
2: i turn it off every night :o the older computer had i kept on but sleeped :l
3: dont think so :v im not sure the OS is even doing a monthly :v.... just not sure what check you mean =P
zyfer
2 years, 7 months ago
Windows 10 does a lot of dialing home to MS. Since it's legit all that is enabled. Might be enabled on pirated versions too.. but sometimes disabled because well.. pirated versions. One of the components of the OS could be causing it to crash because it's suppose to do a dial back periodically for various things at various times. Too much to go over and remember so skipping that for now.

Likewise some software does something similar like checking for updates periodically or doing a backup, or trying check other stuff or w/e. Things like CCleaner, or Avast or some other antivirus software.... or things like Sonarr or torrent clients.

If you're turning it off every night that gives us a bit better idea so then we know it shouldn't be crashing from a log file or something like that because it's not on 24/7 and just ends up hitting a limit within the month.

So.... I would suggest 1... checking to see if it crashes on certain days and if it's possibly a software issue atm.

You said every 29-30 days which means it's kinda regular but I'm not really sure if it's like the every second day of the month and if not the second because you didn't use the computer.. maybe it's the 3rd.

Do you remember if it started after you installed some program? I would also suggest using CCleaner and clean up registry.. then uninstalling CCleaner.
Chrisicefallenmoon
2 years, 7 months ago
Uhhh dude this is what happened to me then my pc updated and wiped my os
kitsuneyoukai
2 years, 7 months ago
*shakes you!* o3o ... .i unno :V hope its not the same~
Nech
2 years, 7 months ago
if you got a little time i could remote in and take a look, i'll send you a pm
Jerlinn
2 years, 7 months ago
Check temperatures in the efi or windows program. The description matches styles of problems that can happen when a component is intermittently failing (like overheating), thought it's just one possibility.

My suspicion is that the memory use is a red herring (distraction), and not assuredly the cause.

If you're completely sure that the "28-to-30-days" thing is true, like clockwork, then this is the most significant clue. I concur that the most likely problem is software or update set on a schedul. However, notice if there are physical phenomenon that are on that schedule.. I've had things like where elevator maintenance in a building caused power fluctuations that crashed nearby electronics

For Windows 10, try logging out and restarting occasionally,  *not* shutting down. Unintuitively, shutting down on Win10 doesn't actually "reboot" the OS,  it performs a hibernation of the in-memory OS state. Selecting "restart" will actually restart the OS. Or,  just disable "fast startup" in the power settings.
[ https://docs.microsoft.com/en-us/troubleshoot/windows-c... ]

Pull the network cable and see if it goes away. If so, updates, software scan, or virus.

Unplug all other peripheral devices (printers, USB audio things, headsets, TVs, mics), see if unplugging anything causes the lag to go away.

In a command prompt,  [ schtasks /query | findstr Running ]  will list all running scheduled tasks.

Power supply problems are always the last thing tested, but occasional causes. Power problems cause all other components to fail in strange ways, so it always looks like anything other than the power supply.

Good Luck :3
Himera
2 years, 7 months ago
Try to check windows task sheduler. Just to sure there is not strange task of unknown programs.
Try to remove bloatwares, like motherboard programs that search drivers updates or control leds.
Try to use any program that could get information from computer sensors, like HWinfo. Just need to know cpu and motherboard temperatures when happens lag spike. Like example, CPU able to lower it frequency when overheat, and that could cause lags.
Beandog
2 years, 7 months ago
Have you tried -Disk Cleanup- normally accessible from your search bar?
Your temporary files and windows updates can clutter up QUITE a bit- causing many issues including programs not functioning properly and even 100% cpu usage.

Check the clean up system files too- won't clear anything important, just quite a bit of clutter.

Hopefully this will remedy your issue- it's a fairly automatic and straightforward fix to alot of misc computer issues.


-Alternatively/additionally, if you haven't yet- increasing your virtual memory is another thing that relieves alot of RAM stress.
ThaPig
2 years, 7 months ago
Mine does the same. It looks like it's some kind of update or cyclical thing. Even if it's not shown in the task manager, Windows does all kind of stuff in the background and don't give you any control over it.
I found a script that helped stop the unannounced automatic reboots and it fixed it for a while, but it looks like they patched it up somehow and now it's doing it again.
That's why I use mostly Linux, except for a couple of programs that only run in Windows.
Xianyu
2 years, 7 months ago
What do you mean by 'crashing every 30 days'?

What makes it stop doing this? Does it randomly come good after crashing a few times? I'm assuming this is cyclic since you say it happens every 28 days or whatever.

SO

Flash your bios.

If it's crashing during bios it sounds like your motherboard is being a bitch. Flash the bios and see if that fixes it.

PS you literally just download a file and 'install it' like you're installing a program. The manufacturer's website should have the download for your motherboard's latest BIOS.

Make sure your computer isn't gonna crash while installing though. If it crashes during a BIOS update your system will hard lock like, forever, Until you replace the motherboard.

So wait until your PC is running stable before trying to update the BIOS!
blindrabbit
2 years, 7 months ago
I am not very good at pc's but is your pc overclocked?  I had one and it would crash after two weeks being on..  I also found that not enough fresh air into the machine causes issues too,,  And last if its actually shutting off,, as in powering down,  It may be bios related..
kitsuneyoukai
2 years, 7 months ago
as far as i know of, no its not overclocked =v
dunbangel
2 years, 7 months ago
If nothing works with all the suggestions about it being a memory issue, my guess would be your Power Supply is failing.
My PC had a similar issue, after a few days of being left on everything would get real laggy for about 5-10 seconds then my PC would turn off. A few seconds later it would automatically boot-up and display a crash report. Any program I had open at the time of the crash would usually open back up on its own at re-start, but not all the time. I had a no name cheap 500 watt PSU, I swapped it out for a EVGA 750 watt and the problem disappeared.  
Charix
2 years, 7 months ago
Based on the timing and the fact that it happens after the "warning behavior" and specifically during boot, the chance of this being a hardware issue is rather slim. Not zero, but the things it would be likely to be (external interference) are exceptionally rare.

People who pointed you toward windows tasks are correct. It sounds very likely to be a monthly task that is causing an issue.

Related to tasks, it could also be some background software that is trying to do an update that requires a reboot to finalize, and the post-boot portion of the update is failing, so the background process waits a month and tries again.

Maybe related or not:
If your Photoshop is Adobe Creative Cloud, the Creative Cloud client causes horrible system lag when it checks for updates. This is a common problem that they haven't fixed, so the only way to avoid it is to fully exit the Creative Cloud launcher..I've also had luck getting it to happen less frequently when I leave all the Adobe apps un-updated.

As somebody else mentioned (I think?) make sure that Fast Boot is off so the computer doesn't store any possibly-bad data and crash on startup from it.
Vixel
2 years, 7 months ago
I've seen this happen with a failing windows update that periodically retries. Event Logs are your friend.
kitsuneyoukai
2 years, 7 months ago
i doubt it, since i dont think it has happen during or near an update :v and the event log just says it failed to start up properly
TerraFire
2 years, 7 months ago
If you're using a current version of Windows, iirc the Task manager can break down memory use per program. Just click the column header to sort by that column.
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