Welcome to Inkbunny...
Allowed ratings
To view member-only content, create an account. ( Hide )
Alfador

Outage

This morning I awoke to a nasty surprise--our ISP was having problems at their central office for this region, and I was to power cycle the DSL modem in an hour and call back if I needed technical support.

Eight hours of occasional power cycling later, the same prerecorded message gave the same outdated time and the promise that it should be fixed in an hour. So I waited through a long phone queue to talk to someone, who checked the connection and reprovisioned the account...

...and when the DSL modem was on and he said he couldn't get a connection even though it should be up by now (two hours earlier a representative was available right away with no hold, and they said the outage was still ongoing)... I checked the cord running from the wall to the modem.

Sometime in my hasty unpluggings and repluggings to reset the modem over and over again, I must have accidentally pulled out the phone-cable cord from the modem. I know I didn't do that intentionally, because I DID pull it out of the wall intentionally to see if breaking and re-making the connection would help force it to reset... but never out of the modem itself.

Plugged it back in, cycled the router, and a few seconds later heard a joyous whoop from Zephie.

Sure, six hours of that was our ISP's fault, but as for the last two hours, I felt dumb as a brick for not thinking to double check that.

(On the plus side, I did get finished reading the Season 2 version of the MLP: Roleplaying is Magic system book PDF.)
Viewed: 44 times
Added: 6 years, 4 months ago
 
FoxxyFluff
6 years, 4 months ago
Hehe I know that trouble but with our cable modem
Alfador
6 years, 4 months ago
*nod* Same deal probably.
AlexReynard
6 years, 4 months ago
>Eight hours of occasional power cycling later, the same prerecorded message gave the same outdated time and the promise that it should be fixed in an hour.

[inevitable FurAfinnity joke]
Alfador
6 years, 4 months ago
*snerk*
Relee
6 years, 4 months ago
Furaffinity!

???

That's the joke!
Shokuji
6 years, 4 months ago
That suuuucks XD But it's good you figured it out. =3 Welcome back! XD
Alfador
6 years, 4 months ago
Thanks!
JunkBox
6 years, 4 months ago
Must be something going around at the various ISPs. I had something similar happen with my cable modem here on Friday. The connection suddenly became intermittent, working for an average of about 30 seconds out of a minute. Called tech support, the guy was able to connect (right then, anyway...) and reset my modem remotely... and then it went out again. Set up an appointment for someone to stop by the next evening.

After I hung up, the modem started working again, and stayed on.

Next morning, I got an automated call from the cable company saying that an area outage had been identified and corrected; if your service has been restored and you'd like to cancel your appointment, press two.

At least this tech support guy spoke understandable English, even if he did sound a little rushed. He might have been getting buried in calls if my neighbors were having the same problem!
Alfador
6 years, 4 months ago
Hah yeah--the tech support guys *I* called spoke perfect English, but the guy who called ME this morning to see if they could close out my support ticket (yes, all is well, thank you) was almost certainly outsourced from India. :P
JunkBox
6 years, 4 months ago
I would have gotten the message earlier, but the problem re-surfaced tonight. Tried using my laptop's wireless connection, someone left a wireless node open, (Thanks neighbor!) I was able to connect, at least to verify that the 'net was reachable.

My modem seems to work after cooling it off in the freezer or leaving it unplugged long enough to where it becomes cool to the touch, maybe it's getting overheated in that corner of the room? I have it standing on edge right now, see if that makes any difference, maybe it needs more air circulation.

Might have to get a new modem, they seem to give up after a couple years. At least these are leased from the cable co. as part of the service, no fee for returning a malfunctioning box.

Sorry, dumping my tech notes into your discussion!
Alfador
6 years, 4 months ago
Nah, it's fine--I've used open wireless connections before to help when I'm out of internet for a while, but they seem to be getting rarer as people get more savvy about security--that and often I'll connect to what looks like an open connection, when actually it's some company with a PAID open connection and everything redirects to their PAY US NAO page.
New Comment:
Move reply box to top
Log in or create an account to comment.