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Salmy

Regarding IB-related matters via PM

by
Please, pweeeetty please! Don't do that.

I really understand it gets frustrating if your ticket hasn't been responded for a while, but there's a reason why when pm'ing a staff member there's a banner saying 'please, don't use pm's for IB-related matters'. And it's because the fact that we're IB staff doesn't mean we're always working for IB.

Ticket system is there so the available on-duty staffers can pick them up. Addressing them to me directly, or to any of my fellow staffers, mean we also lose our anonimity, which always works in the site's favor as it allows us to be more neutral and objective when dealing with tickets.

Now, about addressing them to me in particular:

For the last 3 years I haven't been able to dedicate work time for Inkbunny. The fact I remain as admin is because this position is trust-based, and if there's a problem only an admin can take care of and I happen to be available, I'll be happy to take care of it.

In the past I was a heavy contributor, helping improve the site's features as developer and trying to process as many tickets as I could, but life changes. Mine got from relativelly tranquil to suddenly be very busy, and then it got even busier! For the last months I've been trying to shed weight, but as I did, more stuff came up to fill the void.

As some of you may have noticed, for these last three years I've turned from posting several times a week, to not post in months, and lately once every two weeks or so. If you see my year pools, you'll also notice a big drop in the last three years.

And it's not that life is going bad for me. Not at all. I'm doing more or less ok, if being 'sickeningly busy' is compatible with being ok. I just have too much stuff to deal with, all at the same time, not staying put in a physical location for long, traveling a lot because of family reasons, and I need to catch up with my work as well.

So whenever I have a moment to sit down and browse Inkbunny I want to just do that: browse Inkbunny. Enjoy the new art its wonderful artists post, favving and commenting where I can. It's why I joined Inkbunny in the first place, and because I decided to help as much as I could with it later: I love the community and I think you all deserve the best of my efforts.

If I have a little more time I'll prepare and post the next drawing in my folder, which means I'll then have to go through all the faves and watches, and respond to the comments, which may take more additional time.

So, if on top of all of that (which doesn't look like much, but believe me, in my current situation having a spare hour is a kind of a luxury) I got 5 or 10 PM's from users, then I need to write this journal. I suppose none of those even watch me here. I figure they went to the team's page, then picked me or worse, pm'ed all of the staffers individually about their issue.

So in short, TL&DR; please, don't do that. I'm aware there's a growing backlog of tickets. We're doing our best to lower it whenever we have time, or more exactly, whenever the rest do, because I'm currently too busy to invest time to attend IB tickets.

But have faith! and please, be patient. I'm in the process of reorganizing my life so I can have spare time again, and when I do, and after I've rested a bit, I'll get back to take care of whatever IB duties arise. I actually can't wait! Miss being a much more active part of this community :)

Take care everybody!
Viewed: 308 times
Added: 2 months, 3 weeks ago
 
Atlasfield
2 months, 3 weeks ago
Pues pónganse las pilas, están perdiendo el control poco a poco de lo que se filtra en la galería y es contenido que se supone no está permitido.

O bien pongan a otra persona que tenga tiempo de encargarse de ser administrador.
Salmy
2 months, 2 weeks ago
Si todo eso fuera tan facil hacerlo como decirlo, estaria hecho ya desde hace tiempo xD
Atlasfield
2 months, 2 weeks ago
Si se puede, se llama "priorizar".  :v

Consigan mas moderadores que les ayuden, porque todo va creciendo rápidamente. A la larga puede que el sitio se vuelva insostenible.
AlBear
2 months, 3 weeks ago
Ohhh Nooo! I imagine how you feel! Señor Cheetah. I had a simple request a while ago, something silly, just asking if changing my name from Albear to AlBear would show my profile as "previously known as" I'm not fond of that designation. And using the proper ticket channel the said request got done in less than 3 hours by an IB staff member! 🐻

IB staff is friggin' awesome! Thank you guys! You rock!
Salmy
2 months, 2 weeks ago
Thanks a lot! You guys rock too ^^
Hoya82
2 months, 3 weeks ago
IB working fantastic for me. Never shut down since I joined. I am very appreciated hard working, thank you.
Honestly, It was shut down for a short period but I don't mind because is short-term.
Most impressive part is IB operate their owned CDN cache. This is very WOW for me.
I have worried site base structure written in PHP but yeah, it working fine.

Anyway, IB is my savior when I was banned from FA. Thank you so much.
Salmy
2 months, 2 weeks ago
Yeah, that was the biggest 'oopsie' when we changed to the latest server and we didn't count that my last big feature (the recommendations whenever you fave something) would be a resource-killer... It's the first thing I'll optimize when I get back on track. I really want to have that feature on IB.
MystBunny
2 months, 3 weeks ago
I've always had my tickets answered within a day or two at most, usually. Still, sounds like the site could use more staff.
Salmy
2 months, 2 weeks ago
It used to be like that, but not anymore. Hopefully we'll find a solution soon!
Athendae
2 months, 3 weeks ago
Staff even misses tickets inquiring about site donation :/ Been trying to get that figured out for months.
Salmy
2 months, 2 weeks ago
Those are being read and noted down, but honestly, until we get back on doing a good job we don't think it's fair to accept donations. We'll resume accepting them when we can invest the due time to the site again!
fluffdance
2 months, 3 weeks ago
"Sickeningly busy."  That's a very good phrase.  I know the feeling all too well!  Hell, I haven't even made a con in a few years...  :[

Still love ya though, Salmy!  Here's to hoping we both get a bit more time to roll around and play in the grass!  <3
Salmy
2 months, 2 weeks ago
I really hope you can find some spare time too! And would love to see you in some con in the future as well :D I still try to go to one in Europe every year. Even if I can't go to more!
Serrano
2 months, 3 weeks ago
Salmy
2 months, 2 weeks ago
Not to me! Or at least not recently. But it's always good to see somebody quoting Steve Urkle. Shows some veterany! unless he became a meme recently ;)
MarcoWolf
2 months, 3 weeks ago
I also apologize for bothering you. I'm just really passionate about a few things and I get a bit carried away. Also I agree the website could probably use more staff. Even if it's people who would happily volunteer their time like me. I'm always on here anyway so I could help clear tickets or something I'm sure.
Salmy
2 months, 2 weeks ago
We really need to think about a good solution, and you're right, maybe get new, fresh people on board. We've been the same since the site opened in 2010... well... except those we missed in the way x'D
MarcoWolf
2 months, 1 week ago
i agree. honestly I wish nothing but the best for this site and I proudly defend it and encourage people to join up whenever possible! it's just such a great community filled with amazing people.
Fusionxglave
2 months, 3 weeks ago
No need to apologize, We understand. You should take your time and do things you need to do.
Salmy
2 months, 2 weeks ago
At least trying! Thanks for the support ^^
Fusionxglave
2 months, 2 weeks ago
No problem :)
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