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sallyhot

Team Acorn Patreon Suspension deets

Hiya peeps, just wanted to let ya'll know what's goin down with our Patreon. We recently got hit with a suspension on Patreon today, I assume because of a terms of service violation. My best guess is that there were a few NSFW images shared for public viewing on there, which is a no no by their site rules, so we've been getting in touch with the folks at Patreon to figure out what we need to change to get things rolling again.

We just ask that ya'll be patient for now until we know more, no need to panic or anything, we've seen this happen to a few adult artist Patreons before and they always seem to get things sorted. We'll be working with them to figure out what we need to fix and change, hopefully it's nothing major and we should have things back up and running within the week or so. It is a bit of a slow process unfortunately, but we'll get it sorted. :)

We won't be halting any of what we're working on, so no worries there. Pinups, comics and the game are all still being worked on while we wait, so we'll keep ya updated on how things go! :)

It is a bit unfortunate for sure and it sucks, but we're not one to let bumps in the road get us down. ^_^

Anywho, figured I'd update ya'll on things, for those of you now visiting our Patreon for the first time, or those of you already supporting us who may be wondering why ya can't access our page. We'll be back up and going soon enough, we'll keep ya posted on things. :)
Viewed: 554 times
Added: 5 years, 10 months ago
 
AnotherSonicSmutArtist
5 years, 10 months ago
sorry to hear about the suspension.  Maybe it has something to do with the use of copy protected characters in the game you're making?  
I'm not familiar with the latest ToS patreon has started.  
sallyhot
5 years, 10 months ago
Ya, it's possible. But then we draw a lot of copyrighted characters and so do many other artists. Such as Sakimichan just to name a big one....when would ya ever see her getting a suspension for that. xD Probably never, but we're not that big. We think it was most likely because we had a few images that were being shared public, when they should have been set as for Patrons only. Patreon has pretty clear rules about never sharing mature content publically on their site. Going through our old content, we did have a few NSFW stuff that was set to public, so we think that might be where we got hit, which is our bad really.
AnotherSonicSmutArtist
5 years, 10 months ago
Okay, that seems more logical.
Especially, since they have their mix of SFW and nsfw Patrons. I'm sure they don't want any flak from parents complaining about seeing cartoon characters with big boobies.

Hopefully things will get fixed for you guys.
caramelthecalf
5 years, 10 months ago
Good luck! I hope the patreon gets back on track soon!
sallyhot
5 years, 10 months ago
Thank ya kindly! I'm sure we will get things sorted out soon. :)
WhiteWhiskey
5 years, 10 months ago
There's been a good few suspensions the last week or so over that and a few that had NSFW Patreon Banners. I'm sure you will be fine and just need to check for stuff that should be Patreon only
sallyhot
5 years, 10 months ago
Seems to be happening more and more ya. We were kind of thinking it would happen to us eventually, so we're not to shocked and we're prepared to deal with things. We're not out to actively try and break any rules, we respect their site and we're willing to cooperate to figure things out. Hope to get things sorted soon, but it does suck for the time being.
WhiteWhiskey
5 years, 10 months ago
Yeah, a lot of the artists I follow that it happened to just accidentally had some un-restricted NSFW stuff. It happens, everyone slips up
Rotalice2
5 years, 10 months ago
Yeesh, sorry to hear that! well I hope this get's settled soon ya? anyway thanks for the update keep on trucking!
Demesejha
5 years, 10 months ago
This is happening to everyone one by one. And I dont like it one bit.
NezumiYuki
5 years, 10 months ago
Hey Sals, hope you guys can sort things out with Patreon without hassles and drama!
Best wishes!
Blazeymix
5 years, 10 months ago
Thank you <3 :)
NezumiYuki
5 years, 10 months ago
You're most welcome my dear! :D
TheOtherHalf
5 years, 10 months ago
From what I've been seeing it's usually due to obscene images/language being on either the main page or non-"patron-only" posts, which makes sense since those are publicly viewable.  It's been in their ToS for a long time but only recently have they really been cracking down on it.  Should be an easy fix for you though fortunately.
sallyhot
5 years, 10 months ago
Ya, hopefully it's nothing major. I do try to keep up on the terms of service and adhere to it, but it seems to change so often, cutting away more and more of what we Mature artists are allowed to work on and share...and then we have to go through our old content and change or delete stuff....it's gonna get harder to do that every year we're on Patreon as our gallery grows. ^^; But ya, it seems to be the general consensus that it's usually just a slip up with the Public and Patron only content. So that's an easy fix. Still have yet to hear back from them, so we're hoping that's all it is.
TheOtherHalf
5 years, 10 months ago
I think the "no adult stuff set to public" has been there since the start, they're just enforcing it more strictly now.  Good news is they recently made an update acknowledging that they do support adult content creators and now made it so you have to acknowledge that you're over 18 to view adult pages.  There's also potential with this to make adult content creators actually viewable in searches finally.
shenkuri
5 years, 10 months ago
hope this all gets sorted out I admittedly am excited to see how this game turns out.
TabooudinGravy
5 years, 9 months ago
The logical thing is that, yes, you might have had very old NSFW public posts (Patreon hits you 100% retroactively for this). Of course, there's also apparently been reports that it's the result of pressure from Patreon's payment processors, Stripe (which I don't know for sure it's ToS on adult sales), and PayPal (I'm sure you're familiar with their VERY anti-adult products/sex work history and attitude), so it's also unfortunately plausible that some of these suspensions are completely arbitrary. Especially since some artists like Tsampikos have so far gone two weeks or more with zero communications from the Patreon support team as to what they "did wrong" or whether or not they've fixed things and can be unsuspended.
sallyhot
5 years, 9 months ago
We actually resolved our issues now, I just keep forgetting to post a journal about the details. ^^; It was just because we had some NSFW images set as public and also for our banners which had some iffy images within them. It was an easy fix...and the reason it took us so long was because I had sent an email with my email account...but that's not the email that was used to create the Patreon, so they don't respond to those emails. If Tsampikos hasn't heard from anybody yet, this could be the issue. He'll have to resend an email using the same email that is linked to his Patreon account...otherwise they won't respond. Which makes sense, can't just send sensitive info to any email willy nilly. Might be the issue he's having anyway, might be good to let him know.
TabooudinGravy
5 years, 9 months ago
I'll try and poke him about it, though I'm just a random watcher. Thanks either way!
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