Commiss.io is an amazing piece of software that benefits both commissioners and the artists who take commissions. If you are a commissioner, tell artists about it. If you are an artist, use it.
I've been struggling through the secretarial process of commissions for over a decade. Trying to keep track of requests, projects, trades, payments, emails, webpages, commissioner profiles, TOS pages, notes, trello, online forms, price sheets and art files. There have been tools available so far that have all been generally "just okay" at managing the work progress. The truth is not many artists take the time to learn managerial skills, even most professional artists don't because it's something you assume other artists do correctly so you copy what they do and their business practices. I know because I did the same for a long while before realizing that this was a mistake and things could be better.
I love to draw, I love to draw for others. I don't love being a secretary. I want to maximize the amount of time I spend drawing and minimize the amount of time I spend running a business.
It's perplexing how it has taken the fandom this long to come up with a solution that "properly" works. I use "properly" in quotes because Commiss.io is an in progress website that a buddy of mine (Nanuk) is working on and I'm helping along. Nanuk's goal is to create an environment that can really enable artists to manage their online marketplace easily. Not just organization, but also back and forth communication with clients, delivery of the final product, an easy portal for clients to check on the progress of their commission, analytics tools so artists know what's driving traffic to their page, etc. And while it properly works for me....
We want more input in order to make a better website that properly works for everyone. At the moment we can really only cover the basics of the commission process and we really want to hear your input on how you work and how to better the experience.
We would really appreciate your help on this project.