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Pandr

having a big problem with my CD-ROM

by
I am getting a error message and CD-ROMs are now no longer listed in hardware profile under my computer.

This is the error message that I am getting "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"

this is what I have done so far,

1) removed both CD-ROMs from hardware profile in device manager and restarted computer still have the same error message.

2) running complete antivirus scan have no viruses on my computer?

3) downloaded and used driver update software, all drivers are up to date.

4) downloaded and used it Registry Optimizer, registry is clean and up to date.

If anyone else has any ideas or has fixed this problem please let me know how.

I have also looked online and follow steps that I have found their still have no CD-ROM.

My CD-ROMs are visible in CMOS and I do have the latest boss installed in CMOS.

My operating system is Windows 7 running service pack one, I have four gigs of memory but am running windows 7 32-bit so it only sees three gigs of memory, processor is a AMD Avalon 64 X2 3800+ AM2 clocked at 2100MHz

please help oh the CD-ROMs that I have installed are
HP DVD +-R rewritable with light scribe 1270d
and a
JLMS XJ-HD 166S

I have also posted this and FA but the more posts the more help
Viewed: 9 times
Added: 6 years, 11 months ago
 
sundari
6 years, 11 months ago
Pandr
6 years, 11 months ago
Thanks, but that is a dead or broken link
sundari
6 years, 11 months ago
Hmm when I click on it, it goes to the proper page!
sundari
6 years, 11 months ago
Make sure to back up your registry before starting.   You may have already found this info during your search if so oops.
sundari
6 years, 11 months ago
Step 1: Start Registry Editor

Start Registry Editor.
Step 2: Delete the UpperFilters registry entry

In Registry Editor, expand My Computer, and then expand HKEY_LOCAL_MACHINE.
Expand SYSTEM, and then expand CurrentControlSet.
Expand Control, and then expand Class.
Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}.
In the details pane of Registry Editor, on the right side, click UpperFilters.

Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only.
If you see the UpperFilters registry entry in the details pane of Registry Editor, go to step 6.
If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to "Step 3: Delete the LowerFilters registry entry."
On the Edit menu, click Delete.
Click Yes when you receive the following message: Are you sure you want to delete this value?
The UpperFilters registry entry is removed.
Step 3: Delete the LowerFilters registry entry

In the details pane of Registry Editor, on the right side, click LowerFilters.

Note You might see a LowerFilters.bak registry entry. You do not have to remove that entry. Click LowerFilters only.

If you do not see the LowerFilters registry entry, unfortunately this content is unable to help you any more. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.
On the Edit menu, click Delete.
Click Yes when you receive the following message: Are you sure you want to delete this value?
The LowerFilters registry entry is removed.
Exit Registry Editor.
Step 4: Restart your computer

Pandr
6 years, 11 months ago
thank you very much I now have it fixed
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